I bought an apartment in October. You can imagine theÂ joy at the thoughtÂ thatÂ it’d be my future family’s home, terror at the sight of the mortgage value on the signed contract, and all the excitement about getting to set up a house from scratch. I could pick everything that I loved from design to materials to colors to organization, and yes, also automation.
I wanted lights that turn on when the doors open, A/C units that cool the placeÂ whenÂ I’m coming homeÂ and the outside heat is too much to bear,Â cameras that catch intruders the moment they are detected, a washing machine that notifies me whenÂ the load is done,Â colored lights thatÂ coordinate withÂ whatever I’m watching on TV, blinds that open and close with the sunset and sunrise, and much more.
But soon into my research, I hit a wall, then another wall, followed by even more walls.Â Metaphoric walls, mind you, because hitting my apartment’s walls would be very damaging and expensive.Â Despite the promiseÂ and allure of smart homes, despite us hearing about them forÂ years now, despite what seems to be a huge collection of IoT devices on the market, and despiteÂ everything we own becoming smart in some form or another, home automation is still in its infancy. Nay, its fetal state.
Putting aside the issues with security which everyone is still trying to figure out, there are so many problems thatÂ home automation has to overcome before it becomes as prevalent as we would like it to be: ease of use for the non-techies in your life, interoperability between different devices, affordable prices, and most importantly protocols.
There’s Bluetooth (and its many variants and sub-protocols), WiFi, ZigBee, and at least two different Z-Wave frequencies for North America (908.42 MHz) and Europe (868.42Â MHz). When you factor in the different voltages between countries, plug types, light fixture sizes and shapes, and lamp screw types, you’re looking at soooooo many things that need to be compatible for just one product to work in your house. Ouch.
If you live in the USA, you have it easy… kinda.Â Plenty of companies are US-based andÂ are building products that simply work there. If you live in Europe or somewhere else, your home automation life is going to be a lot more complicated. Each product you look at will have to go through rigorous research to make sure it is compatible withÂ what your country uses, and odds are that you will find a limited selection of products thatÂ do fit the bill.
After realizing the limitations with home automation, IÂ lowered my expectations, then lowered them again. I didn’t want anything that was permanently affixed in my house because technology changes very quickly, nor any indispensable product that doesn’t work without power orÂ connectivity (both are finicky in Lebanon), nor anything that demandsÂ modifications to the walls or ceilings or house wiring, and whenever possible, I wanted products that didn’t require their own hub because who has 20 Ethernet ports on their router? Plus, whatever I bought wouldÂ have to work with as manyÂ other products as possible.
It’s about that time in my research that the Wink Hub 2 was announced. The number of connectivityÂ protocols was appealing, especially the upcomingÂ Thread (Bluetooth) support, and the Wink website felt inviting and clear. Supported products are neatly laid out and the requirements for each (eg GE Link bulb page) are so clearly labeled with superbly detailed support pages (egÂ GE Link support page) that it made things a lot easier to parse and understand.
So I jumped on the chance to review the Wink Hub 2, despite the fact that it supports Z-Wave at the North American 908.42 MHz frequency. I knew this would make finding compatible Z-Wave productsÂ that operate at 220V (voltage in Lebanon) almost impossible, but I liked the challenge. The Cree bulb and Leviton plug pictured at the top, for example,Â only work at 110V and are useless for me. The GoControl sensor suite, however,Â usesÂ batteries and thus caused me no issues. IÂ thought the GE Link bulbsÂ would work at 220V but they didn’t. I had more success with the Aeon Labs ZW096 smart switch, which supports Z-Wave 908.42 MHz, both 110V and 220V, and only needs a US-EU plug to work with my appliances. Add a Canary camera (read my full review) and an Amazon Echo Dot 2nd gen (read my full review) and IÂ was ready to get started.
The GoControl sensors use batteries for power and don’t require specific voltage.
With that long introduction out of the way, my WinkÂ tests could begin. Since my apartmentÂ is not done yet, I installed the Hub 2 with the Canary, the three GoControl sensors (two door and one PIR motion), Echo Dot, and Aeon Labs in theÂ workplace:Â my pharmacy. I dabbled with different settings and options, thenÂ quickly figured a few that improved my day-to-day life and the pharmacy’s security.
I’ve been using the Hub 2 for almost two months with this setup, andÂ its performance has been solid throughout despite the frequent power cuts and the spotty internetÂ connection here. Grab a cup of coffee and get ready to read my fullÂ detailed review.
Quick hardware tour
The Wink Hub 2’s hardware is not the star of the show, but we’ll take a quick look at it nevertheless. In the box, you’ll find the Hub 2, a couple of manuals, a power adapter and cable, and an Ethernet cable. The Hub 2 has a vertical tower shape with a thin top and a little wider bottom. It’s white, with elegant and clean-looking edges, and inconspicuous enough to hide in any decor.
The only two ports on the Hub 2 are at the back: Ethernet and power. The smarts are all in the wireless antennas built into the Hub.
The front of the Hub 2 has a thin and long LED light that changes color depending on the Hub’s state. It’s white when it’s powering up, blue when it’s functional and listening to devices, andÂ it quickly switches to green when an event is detected by a connected device (door opens, motionÂ sensor triggered, switchÂ turns on or off, etc…)
The Wink Hub 2’s light subtly changes from blue to green when it detects an event.
And that’s really all there is to the hardware side of the Wink Hub 2. The magic happens on the inside and through the application.
Easy guided setups
In all myÂ years of testing and reviewing accessories, gadgets, and various electronics, I have never run across a device that has such a well thought-out integration with others. This is by far my favorite feature of the Wink Hub 2 and why IÂ could easily recommend it toÂ those who want toÂ dabble into home automation but aren’t keen on tinkering with things beyond a regular setup.
Every product that is officially supported by Wink has its own page on the Wink website with a description of its features, specs, and requirementsÂ (eg. Canary description) and a support page with FAQs, setup process, and contact number (eg. Canary support). Then every product you decide to add in the Wink app comes with its own step-by-step tutorial showing pictures of the actual product and some graphs when necessary. It’s all near fool-proof and easy to figure out without digging up any huge manuals or spending hours online trying to findÂ how exactly to make things work.
Wink has gone out of its way to make the process painless and none of the devices that I added took more than 2 minutes each to set up.Â I only had to look up info on the Aeon Labs switch because it’s not officially supported – I found out I could just add it as a Leviton switch.
Wink Hub 2
The first device you have to add to the Wink app isÂ the Hub 2. After choosing it among the different hubs, you plug itÂ in, let the app discover it, introduce it to your WiFi network (or connect it via Ethernet), give it a name, and you’re done. ItÂ takes 2 to 3 minutes and a couple of screen taps.
Once your hub isÂ all set, you can start adding other devices to your system. The Wink app has a detailed list divided by categories, with a search function and a handy barcode scanning option in case youÂ prefer to be sure you’re adding the right item.
Adding a device by search, barcode scan, or category browsing
After selecting the exact device you’re setting up, you get to the detailed tutorials I mentioned above, withÂ multiple steps that you can easily follow along for a painless setup.Â Once you’re done, you can rename any device you add. My motion sensor is Moving McMoveface for example, and one of my door sensors is Doorothy. I… got carried away.
Above: Setting up the GoControl motion sensor.
Above: Setting up the GoControl door sensor.
Above: Setting up the Aeon Labs switch… as a Leviton switch. It’s Z-Wave and it just works!
Above: Setting up the Amazon Echo… or not.
The only device that doesn’t really get set up like the rest is the Amazon Echo family.Â The Wink app only has a one-step tutorial page that explains that you should link your Wink from the Alexa app and not the other way around. And it only supports a small list of products (bulbs, dimmers, plugs, and Nest). After adding Wink to the Alexa app, you can turn these on or offÂ with voice commands.
Some of the devices you add to your Wink app will unlock special sections in the app. Lights + PowerÂ andÂ Sensors are two of the ones I ran into. All lights and switches and plugs get bundled up in the first and all sensors in the second, so as not to clog your app withÂ each individual item.Â The first time these sections open up, you get niceÂ on-screen tutorials, further simplifying the experience.
Lights + Power tutorial (above) and Sensors tutorial (below)
Intro toÂ the Wink app
Whenever you open the Wink app on your device, it’ll launch into the last used device on your system. But theÂ bulk of the app is really located in the left side menu. Slide it over and instead of the regular list of options youÂ typically see in other apps, Wink has 4 main tabs that serve different roles:
- Home is where all your devices reside, including the Hubs, Sensors, Lights + Power, and more.
- Shortcuts are manual mode switches you can create to quickly launch your home into a night scene or away scene. We’ll further discuss them later.
- RobotsÂ are the heart of Wink’s system, letting you create automatic actions based on any trigger. Also to be discussed later.
- Activity is where you can monitor every event that is recorded, manually executed, or automatically triggered by your Wink, like doors opening, lights toggling, mode switches, robots being activated, and more.
Home tab (left) and Activity tab (right) in Wink’s rich side menu
The Home tab also houses a small user icon that lets you access your account settings. These are limited to your name, email, password, saved locations, and preferred units.Â All the settings are more tied to the devices you add to Wink and not your user account per se. One thing I have to note though here is that no matter how many times I set my display units to Celsius, they kept going back to Fahrenheit a few days later. I’m not sure why.
User settings areÂ pretty basic.
Once you choose any device in theÂ Home tab, your main screen switches to display that front and center. All devices on the Wink app follow a similarÂ layout: main page for the device and whatever executable options you can perform right now + overflow menu that slides a page from the right with access to the device’s activity, schedules, and settings.
Wink Hub 2
Since you can’t reallyÂ do something with the hub, the Wink Hub 2 only gives you an option to add a device to the system. In its settings, you can rename it, check for software updates, assign it to a location, add other users to control it, and access some support documents for it. There are also settings for WiFiÂ and Z-Wave controls (network rediscovery, resetting Z-Wave, learning mode, inclusion mode, exclusion mode, and shift controller). Unless you’re having issues with your system, I can’t imagine you spending any time in this section of the app.
Wink Hub 2 productÂ main page (left) and settings (middle and right).
Part of the Wink’s charm is thatÂ it personalizes the third-party device integrations so well.Â The Canary product page for example shows a graphic of a Canary camera, not a generic cam, withÂ buttons to quickly switch your cam to Away, Home, and Night modes, and toggle privacy. The settings are limited here, you can just rename your Canary and assign it to a location.
Canary’s main productÂ page (left) and settings (right)
Canary’s right side menuÂ lets you access the camera’s activity, where you can see each time the cam’s mode switches, and its schedule where you can manually set it to change from home to away at a specific time. This scheduling function isn’t available in the Canary app at all – the automatic changes there happen based on your phone’s geofence – so it’s nice to see a workaround way to implement it through Wink.
Canary’s menu (left) and Activity (right). Dec 1: Oops, seemsÂ I was late to arrive and early to leave.
Lights and Power
All of your lamps, light switches, and power plugs show upÂ in the Lights + PowerÂ page, either individually or grouped together. Simply tapping on an icon will tell Wink to switch its state from on to off (yellow becomes grey in the icon). You can choose an icon, rename your lights, assign a location to them, andÂ give access to other users to control them.
I used my Aeon Labs switch to plug in my pharmacy’s Christmas tree lights, so I decided to name the switch as “Christmas Lights” and chose a nice tree icon for it. Cute. But not only is it visually appealing, it would make it easy toÂ scan and find if my app had more lights added.
Lights main page (left), light settings (middle), and icon choosing (right)
Groups let youÂ toggle multiple lights on and off simultaneously. There’s a default “All Lights” group but you can create more with any lamp, switch, or plug you have, and assign specific icons for them.
Light groups main page (left), creating a group (middle) and choosing its icon (right)
Like all devices on your Wink system, the overflow menu opens the right pane with your lights’ activity, schedules, and settings.
Lights + Power’s side menu (left) and activity (right). I was having fun, sorry!
Like the different lights andÂ switches,Â all your sensors are grouped under their eponymousÂ tab. You can see the last state of each sensor in its corresponding icon, which – cutely enough – changes as well. Check that open door with a cat standing outside.
Again, as with all devices, the right side menu reveals the activity and settings of each sensor. In this case, there’s no access to schedules because you can’t schedule a sensor toÂ do anything. It’s just a passive reporter on things that are happening.
Sensors’ menu doesn’t have a Schedule option (left), but there’s a detailed Activity screenÂ (right).
Each sensor has its specific settings page where you can check its connection and battery status, rename it, choose to get notifications on low battery or if someone tampers with it, assign it to a location, and give other users access to its data.
GoControl door sensor settings (left, middle left) and motion sensor settings (middle right, right).
Smart home automations
So far we’ve discussed everything you can see in the Wink app once you add your devices, plusÂ all the manual switches you can tap to change a device’s status. But that’s not what the smart home is all about, is it? There should be automated things happeningÂ without your intervention and Wink lets you do that in one of three ways.
This is really where things might get confusing with the Wink app and system.Â Each device can be scheduled individually from theÂ Schedule option you see in the right side menu (check Canary and Lights + PowerÂ above), but you can also create manual scenes (Shortcuts)Â and automatic ones (Robots).
If you want something to happenÂ based on time of dayÂ only, you have to use the schedules, but if you want something to happen based on a trigger or a location change, you will have to use the robots. ScenesÂ can’t be launched automatically, so if you’re setting a night mode, you will have to manually trigger it viaÂ the app, Alexa, IFTTT, or some other means. YouÂ could create an automatic robot for things to happen at, but you’d have to find a specific trigger that always works, otherwise you’d either be launching night mode at unintended times orÂ failing to do it when needed.
Choose theÂ Schedule option from any device’s right sideÂ overflow menu and you’ll be taken to a screen that lets you change its state automatically any day, any time, and repeat that. Since my pharmacy is open from 9:30 am to 7:00 pm each day except Sunday, I decided to start a schedule that would turn the Christmas tree lights onÂ at 9:30 and then off at 7:00.
I could add many other lights to this schedule if needed. I could also choose one specific date for example where the lights would stay on the whole time, say December 24 and 25. And schedules can be handily switched on and off without completely deleting them.
Shortcuts: Alexa, OK Google, and IFTTT integrations
Shortcuts, the second tab in the Wink app’s left menu, are manual scene modes. Tapping them simply triggers said mode. You can add as many actions to a scene, like lights turning on and off, cameras switching their modes, robots activating and deactivating, and more.
Wink’s Shortcuts menu (left), creating a shortcut (middle), and OK Google doesn’t work now (right).
These shortcutsÂ are Wink’s central integration with other services. Android Wear, OK Google, and IFTTT, all have access to these Wink shortcuts, but nothing else. The shortcuts show up inside the Wink Android Wear app on your wrist. They are also available as aÂ that in IFTTT once you add the Wink channel, and can thus be triggered by Alexa or any otherÂ thisÂ event you want. (Alexa can also control lights and Nest thermostats individually if you let it discover them inside the Alexa app – “Alexa, turn on the Christmas lights” is so fun to use!)
IFTTT applet for turning Away Mode on Wink with an Alexa command
Unfortunately, the OK Google commands, which are heavily emphasized in the app when you create a shortcut, do not work now. I successfully tested them for several weeksÂ from my phone before I even got theÂ Wink Hub 2 (you can use the Wink app and connect it to Canary without having a hub), but they stopped working about twoÂ monthsÂ agoÂ and haven’t been fixed since.
If you have a Google Home, you can use IFTTT as a middle-man to trigger these with Assistant, but it’s still just a workaround. I hope the recently opened Actions on GoogleÂ will be used by Wink to appropriately integrate the hub and its shortcuts with Assistant.
Robots, Robots everywhere
The third and most important way you can add automation to your Wink is with Robots.Â Think of these asÂ more powerful IFTTT applets for your entire system.Â You can choose any trigger you want but limit it to certain times and days, specify how long you want it to be true before the robot executes its command, and choose as many actions as you want in answer to it.
Below is a list of all my Wink robots (left), with two very simple robots I created to get a notification on my phone each time my Canary camera gets disarmed (middle) or armed (right). Since the Canary app doesn’t notify meÂ when the cam changes its state, I use these Wink robots toÂ monitor how efficient Canary’s system is at detecting my location and changing to away or home mode when I leave or enter the pharmacy’s geofence, respectively. It’s also a great way to spot any inconsistencies or unexpected changesÂ in Canary’s behavior, should they occur.
Example 1:Â Auto-arming and disarming security system
Since I have installed door and motion sensors in the pharmacy, I decided to use them to my advantage and get notified whenever they detected any activity. Below, you will see the different steps it takes to set up aÂ motion sensor notification, from naming it, choosing one product and its trigger, specifying the time when it’s active, how long it’s active for, and the action that should be taken.
But since I don’t want to be notified ofÂ every motion when I’m at the pharmacy, I created another robot to control that robot. You can call it robotception, the rise of the machines, or one more step toward the singularity era…
Basically, whenever I leave the pharmacy, I know that Canary will enter Away mode. (I could use Wink’s location as a trigger, but Canary follows multiple users’ location, which is better for my home in the future.) So when that happens and only if it happens between 6:55 pm and 10:00 am (remember, I close the pharmacy around 7pm and open it around 9:30am, but I’m not superÂ timelyÂ about it), the robot I created above forÂ Intruder Alert (notify me of a motion) and another robot forÂ Door Open (notify me if the door opens) are enabled.
I have a similar robot that disables theÂ Intruder Alert andÂ Door OpenÂ robots when Canary enters Home mode between 8:45 am and 9:00 pm.
This means thatÂ my notification robots for the door and motion sensor are disabled whenever I’m at the pharmacy. They’re also disabled when the pharmacy is open, even ifÂ I leave for a while or take off a little early, because they don’t get triggeredÂ until closing time. So my assistant can keep the pharmacy open and patients can come in and leave without me getting notified. The notification robots are, however, active during night time, which is when I want to knowÂ about any suspicious activity.
Robots to control robots, but only in specific times and situations.
And this is the result in my Wink’s activity feed. At 7pm, I opened the pharmacy’s door to get out, closed it, the motion sensor stopped detecting motion, I drove awayÂ so Canary went to Away mode, and bothÂ Intruder Alert andÂ Door open were enabled. When I come back in the morning, Canary detects I’m near the pharmacy, sets to Home mode, and bothÂ Intruder Alert andÂ Door open are disabled.
It’s a little bit like magic, everything works in unison to create a security system that enables and disables itself without me tapping a single button.
Example 2: Ecologically-minded Christmas cheer
After setting the Christmas lights on a schedule, I thought that maybe keeping them on the entire day wasn’t a very power-friendly thing to do. Since the pharmacy isn’t always busy with patients, I decided toÂ limit the cheerful spirit to only when customers come in.
So I set up two robots: one that turns on the Christmas lights when the door is open, which is awesome because it greets me everyday in the morning when I open up the store, and one that turns off the lights 15 minutes after. I wish Wink had a “pause” action so this would only need one robot: turn the lights on, wait 15 minutes, turn them off. But for now, two robots will have to do.
Power saving on the Christmas cheer.
After a couple of months, I can safely say that my Wink experiment has been a success. Everything was easy to set up and despite the first struggles in trying to understand the different facets to its automation (robots, shortcuts, schedules), I now have a great grasp of how everything works and how to make “magic” happen without my intervention.
The Wink system has been rock solid since I first set it up, never disconnecting from any device, never missing a notification.Â Honestly, I was expecting more issues based onÂ some of the threadsÂ I’ve seen on Reddit, but IÂ can’t remember one instance where the Hub 2 let me down inÂ two months. If I added more devices to my setup,Â maybeÂ some issues would arise. But I can’t say for sure. I’m more inclined to think that satisfied users are less likely to be vocal, so issues are disproportionately represented online.
And the best part is that setting up and trying out differentÂ scenarios has been a lot of fun with Wink. I am still a home automation noob, judging by the extreme setups some users describeÂ online, but I’m taking it in baby steps. The differentÂ limitations, especially the 220V one, force me to consider each product very thoroughly and try things one by one before investing further. The Aeon Labs smart switch was a successful attempt thatÂ I willÂ expand once I move the entire system to my new apartment. As for lamps, I’ll have to get some 220V Zigbee ones to test out, because finding US-frequency Z-Wave lamps with 220V support seems impossible. (Or I’d have to resign myself to having another hub for Hue.) I’m alsoÂ definitely getting one or more leak sensors and a smoke detector, I’m still looking at a good solution for A/C units, I might consider aÂ Logitech Harmony hub and remote, and…
And therein lies the dilemmaÂ with home automation: it’sÂ fun, addictive, with endless possibilities, but it’s also expensive and relies on disparate systems and protocols that don’t often work together or don’t work at all in your country and with your home’s setup. If you live in the US, some of these issues are nonexistent because unlike me, you won’t have to worry about wiring, voltage, plug types, switch shapes, lamp sizes, Z-Wave frequencies, and, if I’m being bluntly honest, you won’t have to add all the shipping expensesÂ to get anything over to the other side of the planet.Â But you will have to consider security, usability, integrations with your other products, and the viability of anything you buy. It’s a bit overwhelming, no matter how you slice and dice it.
I can’t end this review without mentioning a few words about the elephant in the room, Wink’s competitor, SmartThings. I haveÂ read a lot about it, but I kept having the impression that although it was more powerful (organize products byÂ rooms, multi-user support, writing your own code, adding products that aren’t officially supported, etc), it was also more complicated and less inviting. I’m sure I will try it at one point, but I may wait until whenever the V3 hub is released.
For a first dip into home automation or anyone whoÂ just wants to get things that work together without too much hassle, I think that Wink has a very interesting proposition thanks to its simple setup, multiple wireless protocol support, powerful app and automations, and most importantly, its superb integration with third-party products from online documentation to in-app tutorials and support to endearingly accurate graphics that make things seem more approachable forÂ everyone.