Everything You Need to Know About Amazon’s Return Policy – POPSUGAR

If there’s one thing you can rely on in this world, it’s Amazon. Groceries, ebooks, last-minute necessities (thank you, Prime), it’s got you. And when your purchases don’t quite work out, most of them are refundable through Amazon’s standard 30-day policy. See exactly what you can and can’t return below.

Refundable Items

  • Amazon devices: Items including Kindle ereaders, Fire tablets, Amazon Echo devices, and Amazon-branded accessories purchased from Amazon.com can be returned within 30 days of the delivery date. They must be in new condition.
  • AmazonFresh items: You may request a refund for spilled or damaged items, but they’re not returnable.
  • Automotive items: Any defected items shipped from and sold by Amazon.com covered by a manufacturer’s warranty will be replaced or refunded by Amazon.
  • Baby items: All baby items except for clothing sizes 0 to 24 months can be returned within 90 days of delivery.
  • Computers: New desktops, laptops, or tablets purchased from Amazon.com that arrived in damaged condition or are still in an unopened box can be returned for a full refund within 30 days of purchase. If a computer wouldn’t start up upon receiving, Amazon may test it and charge you 15 percent of the sales price if it works.
  • Ebooks: Books purchased from the Kindle Store can be returned within seven days of purchase.
  • Handmade at Amazon: Before exchanging any custom and handmade products, you must notify the third-party seller within 14 days. The seller is not required to honor a refund or exchange unless the item arrives damaged or defected.
  • Jewelry and watches: Any accessories over $35 and in their original condition may be returned with original documentation only.
  • TVs: Televisions should be in new condition and unopened.
  • Wickedly Prime, Amazon Elements, Happy Belly, Mama Bear, and Presto!: You may return for a full refund up to one year after purchase.
  • Wedding registry items: Anything received from your Amazon Wedding Registry as a gift can be returned within 180 days. But any items bought directly by you, the registry owner, are subject to Amazon’s standard 30-day policy.
  • Pet food: You can’t return pet food and similar products but you can receive a refund.

Nonrefundable Items

  • Games, software downloads, apps, or purchases from the Amazon Digital Music store (unless otherwise specified)
  • Live plants or insects
  • Most wine
  • Prepaid phone or game cards
  • Hazardous materials like flammable liquids or gases
  • Tickets


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